Our most frequently asked questions

Pallet deliveries are made to a kerbside location. If there is an accessible delivery point that can be safely accessed by the delivery driver using a pump truck then, at the delivery driver’s absolute discretion, the pallet may be left there.

As the pallet will be moved by a manually operated fork truck, we cannot collect or deliver pallets on gravel drives, steep hills or to locations not at ground level.

You should ensure that someone is available at the delivery point to meet the driver.

Consignment intelligence inclusive of ETA’s and POD’s is accessible from the online portal. If you are not familiar with this platform, then our expert customer service team are on hand to help.

It is your responsibility to ensure the pallet is packaged in the correct manner.

We will aim to be as accommodating as possible, however as you can imagine our drivers have multiple delivery drops in a day.