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Find frequently asked questions about us here

If our FAQ's page doesn't answer all of your questions, please do get in touch! We will be more than happy to help.

Email us at or call our office on 01483 811297.

  • Where will the goods be palced at the delivery point?
    Pallet deliveries are made to a kerbside location. If there is an accessible delivery point that can be safely accessed by the delivery driver using a pump truck then, at the delivery driver’s absolute discretion, the pallet may be left there. As the pallet will be moved by a manually operated fork truck, we cannot collect or deliver pallets on gravel drives, steep hills or to locations not at ground level. You should ensure that someone is available at the delivery point to meet the driver.
  • How do I get an ETA or POD?
    Consignment intelligence inclusive of ETA’s and POD’s is accessible from the online portal. If you are not familiar with this platform, then our expert customer service team are on hand to help.
  • What storage do you provide?
    We have a 40,000 square foot facility in the heart of Surrey. From single pallets to entire warehouses, self-administered or fully managed, we have flexible storage solutions to suit the needs of all clients.
  • How much does it cost?
    Prices vary depending on long you wish to store your goods and how big your pallets are. We charge per pallet per week, we also offer pick and pack and container unload for your goods.
  • What services can I expect from your solutions department?
    We don’t just specialise in domestic and European pallet deliveries. Here is a list of our solutions services: Full and Part loads Hiab Deliveries International pallet service Same day delivery and collection Storage and pick and pack. Container movements
  • Why Palletways?
    Palletways was founded in 1994 starting with our UK business based in Lichfield, Staffordshire and became part of Imperial Logistics in 2016. During the past 21 years Palletways has developed a strategic network of more than 400 depots and 23 hubs. Our express palletised freight. services include: Over 40,000 palletised shipments daily throughout 24 European countries. Domestic Premium and Economy services ensure delivery within 24 – 48 hours. Express international delivery within 72 hours of up to 6 pallets per shipment.
  • What are the advantages of Palletways?
    Specific day and time delivery options 23 distribution hubs across Europe More than 350 network members in Europe with over 400 collection and delivery depots Standardised IT system throughout Europe for tracking within the partner network
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